Refund Policy – dagnedoverusdeals

At dagnedoverusdeals, we strive to ensure every customer is satisfied with their purchase of work bags, handbags, travel bags, gym bags, or laptop bags. Our Refund Policy outlines the terms and conditions for requesting and processing refunds, ensuring transparency, fairness, and a straightforward process for all eligible orders. By making a purchase on our website, you acknowledge and agree to the provisions set forth below.

1. Refund Eligibility Principles

  • We issue refunds based on the nature of the request and the product’s condition.
  • Refunds are intended for cases where the product fails to meet reasonable expectations (e.g., defects, damage, or discrepancies from the ordered item).
  • Non-qualifying reasons (detailed in Section 3) are not eligible for refunds to uphold service and product standards.

2. Refund Eligibility Criteria

To qualify for a refund, your request must meet the following conditions, and the product must fall into one of the applicable categories:

Required Documentation

All refund requests must include:

  • Your order number
  • A clear description of the issue
  • Supporting evidence (e.g., photos/videos of defects, damage, or discrepancies; order confirmation screenshots for wrong items)

3. Non-Refundable Items & Scenarios

The following are not eligible for refunds under any circumstances:

  • Custom or personalized bags (e.g., monogrammed items) unless defective or incorrectly personalized due to our error.
  • Bags showing signs of use, wear and tear, or damage from misuse (e.g., overloading, exposure to harsh chemicals, accidental drops).
  • Items returned without original tags, packaging, or accessories (e.g., detachable straps, dust bags).
  • Refund requests submitted after the applicable timeframes (7 days for defects, 30 days for change of mind, etc.).
  • Gift cards and promotional vouchers purchased or received through our website.

4. Refund Request & Processing Procedure

Follow these steps to submit a refund request:

  1. Submit a RequestEmail our customer service team at [email protected] with:
    • Order number
    • Detailed issue description
    • Supporting evidence (photos/videos)
  2. Request ReviewOur team will review your submission within 2 business days. We may contact you for additional information if needed.
  3. Approval & Return Instructions
    • If approved: You will receive an email with a Return Authorization (RA) number and detailed instructions.
    • Eligible cases (defects, wrong items): A prepaid shipping label will be provided.
    • Change-of-mind refunds: A return address will be provided, and you may be required to cover return shipping costs.
  4. Product Return
    • Ship the item back with the RA number clearly marked on the package.
    • Pack the product securely to prevent further damage.
    • Use a trackable shipping method (recommended).
  5. Inspection & Refund Confirmation
    • We will receive and inspect the returned item within 5–7 business days of shipment.
    • If eligibility is verified, we will process the refund within 3–5 business days to your original payment method.
    • You will receive a confirmation email once the refund is issued.

5. Refund Processing Time & Amount

5.1 Processing Time

  • After refund approval, the time for funds to appear in your account depends on your payment provider:
    • Credit card companies: 5–10 business days
    • PayPal: Typically within 24 hours

5.2 Refund Amount

  • Eligible refunds cover the full purchase price of the product.
  • Shipping costs paid at checkout are refunded only if:
    • The refund is due to our error (e.g., defective product, wrong item), or
    • The item was damaged by the shipping carrier.
  • For change-of-mind refunds, shipping costs are non-refundable.

6. Cancellations & Pre-Delivery Refunds

  • To cancel an order before it is shipped: Email [email protected] immediately with your order number. We will process a full refund within 3 business days if the order has not been dispatched.
  • If the order is already in transit: Follow the standard return and refund process once you receive the item.

7. Dispute Resolution

  • If you disagree with our refund decision, submit a formal appeal by replying to our decision email with additional evidence or clarification.
  • Our senior customer service team will review the appeal within 3 business days and provide a final decision.

8. Policy Updates

  • We may update this Refund Policy periodically to reflect changes in operations, shipping partners, or applicable laws.
  • All revisions will be posted on this page with a clear “Last Updated” date.
  • Your continued use of our website and services after updates are posted constitutes acceptance of the revised policy.

9. Contact Us

For questions, concerns, or assistance with refund requests, please contact our customer service team:

Email: [email protected]