Customer Service Policy – dagnedoverusdeals

At dagnedoverusdeals, we prioritize your satisfaction above all else. Our Customer Service Policy is designed to ensure transparency, fairness, and support throughout your shopping journey—from the moment you browse our collection of work bags, handbags, travel bags, gym bags, and laptop bags to after you receive your order. We aim to resolve any concerns efficiently and uphold the trust you place in our brand.

1. Service Commitment

  • We are dedicated to providing prompt, professional, and courteous service to every customer.
  • Our support team undergoes regular training to master in-depth product knowledge (including material details, sizing, care instructions, and storage features) for accurate responses to your questions.
  • We strive to deliver a smooth shopping experience, whether you need help selecting the perfect bag or troubleshooting order issues.

2. Contact Channels & Response Time

2.1 Primary Contact Channel

2.2 Business Hours

  • Monday–Friday, 9:00 AM–5:00 PM EST

2.3 Response Commitments

  • Acknowledge your inquiry within 24 business hours.
  • For urgent matters (e.g., missing orders, damaged items), prioritize your request and provide a resolution update within 48 business hours (when possible).

2.4 Inquiry Tips

  • Include your order number (if applicable) and clear details about your concern to ensure efficient assistance.

3. Order Tracking & Updates

  • Once your order is shipped, you will receive a confirmation email with a tracking number and a delivery status monitoring link.
  • If you do not receive the tracking email within 24 hours of placing your order, or if the tracking information is not updating, contact us immediately.
  • We will collaborate with shipping partners to investigate and provide real-time updates until your bag arrives safely.

4. Returns & Exchanges

4.1 Eligibility Period

  • Hassle-free returns/exchanges are available within 30 days of delivery.

4.2 Qualification Requirements

  • The bag must be unused, in original condition (all tags and packaging intact), and free from damage.
  • Custom or personalized items are non-returnable unless defective upon arrival.

4.3 Initiation Process

  1. Email our support team at [email protected] with:
    • Your order number
    • Reason for return/exchange
    • Photos of the item (if applicable)
  2. We will review your request and send a prepaid return shipping label (for qualifying items) within 2 business days.
  3. Ship the item back using the provided label (allow 5–7 business days for us to receive and inspect the package).
  4. After approval:
    • Refunds (to your original payment method) will be processed within 3–5 business days.
    • Exchanged items will be shipped promptly.

4.4 Shipping Cost Notes

  • We cover shipping costs for returns/exchanges due to customer preference (e.g., change of mind).
  • We reserve the right to deduct shipping fees for returns caused by customer error (e.g., incorrect size ordered).

5. Defective Items & Warranty

5.1 Defective Item Handling

  • If your bag arrives defective (e.g., broken zippers, torn fabric, faulty stitching) or is damaged during shipping:
    • Contact us within 7 days of delivery.
    • Provide your order number and clear photos of the issue.
    • We will offer a free replacement, full refund, or repair (at our discretion) with no additional cost to you.

5.2 Warranty Coverage

  • 6-month limited warranty on all products against manufacturing defects.
  • Warranty does NOT cover:
    • Normal wear and tear
    • Damage from misuse (e.g., overloading, exposure to harsh chemicals)
    • Accidental damage

6. Privacy Protection

  • We respect your privacy and only use your personal information (e.g., name, email, shipping address, payment details) for:
    • Processing your order
    • Providing customer service
    • Improving your shopping experience
  • We will never share your information with third parties without your explicit consent (as outlined in our Privacy Policy).

7. Policy Updates

  • We may update this Customer Service Policy periodically to reflect operational changes or industry standards.
  • All revisions will be posted on this page with a clear update date.
  • We encourage you to review this policy before making a purchase.

If you have any questions or need further assistance, please contact us at [email protected]. Your satisfaction is our top priority, and we’re here to help.